Dispatcher Exception Console
The 80% of a dispatcher's day the happy path never shows
1 breakdown · 1 delay
This morning's runs
Actions for 07:30 · Old Town → Harbour Campus
Reassign vehicle
Swap driver mid-shift
Split across two vans
Splits by drop order — first 6 stops stay, the rest move to the spare.
Move one passenger later
Rebooks onto the next departure with a seat and sends the new pickup time.
Bulk notify & cancel
Driver channel & masked calling
Dispatch and driver talk in-app; passenger calls route through a proxy number so nobody exchanges a personal mobile.
Sofía Duarte: Warning light on, pulled over safely.
Dispatch: Spare van dispatched, stay with the passengers.
Audit log
- 07:12Van 04 reported a warning light — driver Sofía Duarte pulled over at Old Town.