Phone & WhatsApp Intake
Most shuttle bookings arrive by voice or chat — take them here without leaving the dispatch board
Calls today
31
18 became bookings
WhatsApp threads
3
2 awaiting confirmation
Avg entry time
27s
caller still on the line
Seats from chat
46
this week
30-second phone booking
Three required fields. Everything else has a sensible default so you keep talking, not typing.
Quote from your rate card
$50.00
WhatsApp inbox
Incoming messages are read into pickup, drop-off, time, passengers and bags. Check it, press confirm, the customer gets the reply.
- New
Amara Osei
+1 555 0142 · 2 min ago
Hi, need a shuttle for 3 people from Kingsway to the airport tomorrow, flight at 10:20am, 4 suitcases.
- Pickup
- Kingsway
- Drop-off
- Airport · International
- When
- Tomorrow 07:15
- Load
- 3 pax · 4 bags
- New
Jonas Weber
+1 555 0188 · 14 min ago
Can you pick me up from Southgate at 6am Friday? Just me, one bag.
- Pickup
- Southgate
- Drop-off
- Airport · Domestic
- When
- Fri 06:00
- Load
- 1 pax · 1 bags
- Confirmed
Grand Regency (Rm 812)
+1 555 0110 · 38 min ago
Guest transfer for two, lobby pickup 07:05, charge to the hotel account please.
- Pickup
- Grand Regency lobby
- Drop-off
- Airport · International
- When
- Today 07:05
- Load
- 2 pax · 2 bags
Message templates
Booking confirmed
Your shuttle is booked for {time}. Driver {driver} in {van}. Reply CHANGE to move it.
Driver on the way
{driver} is on the way and will reach {pickup} at {eta}. Track live: {link}
Flight delay shift
Your flight {flight} is delayed. We've moved your pickup to {time} — nothing to do.
Driver arrived
{driver} has arrived at {pickup} in {van} ({plate}). We'll wait {wait} minutes.
The same templates go out over SMS and email, so a customer without WhatsApp still gets every update.